Fencywin's Privacy Policy

Fencywin (referred to hereinafter as "we", "the platform", or "Fencywin") takes your privacy seriously. This Privacy Policy ("Policy") explains how Fencywin collects your personal information, how it is used, and how it is kept secure.

By creating an account or using our services on this platform, you are deemed to have agreed to this Privacy Policy. Please read it carefully.

This Privacy Policy applies to the fencywin.bid website and all associated services. Any updates will be reflected on this page, and the "Last Updated" date will be revised accordingly.

Fencywin collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.

Information you provide directly:

Automatically collected information:

• Device information (model, operating system, browser).
• IP address and approximate location.
• Platform activity logs — page visits, betting history.
• Session duration and usage patterns.
• Referral source and traffic data.

Fencywin uses your information for the following purposes:

• Account Management: For registration verification, login security, and profile management.
• Service Delivery: To operate betting, lottery, and other gaming services.
• Financial Transactions: For deposits, withdrawals, and payment verification.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer service: To resolve your issues and provide customer support.
• Promotions & Bonuses: To tailor offers based on your preferences.
• Legal compliance: To meet regulatory requirements.
• Platform improvement: Analytics to improve the user experience.

Fencywin does not sell your personal data. However, information may be shared in the following limited circumstances:

• Payment Processor: To process transactions with payment partners such as Mobile Pay, Nagad, and Rocket.
• Identity verification service: With trusted verification partners to complete the KYC process.
• Legal Obligations: In compliance with valid orders from courts or regulatory authorities.
• Fraud Prevention: With security partners to prevent fraudulent activity.

Fencywin never sells or rents your information to advertisers, data brokers, or unrelated commercial entities. That is our commitment.

Fencywin uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies Always Active
  Essential for maintaining login sessions, ensuring security, and keeping core services running.
• Functional Cookies
  For your language preferences, display settings, and personalized experience.
• Analytics cookies
  Anonymous analytics to understand which pages get the most traffic and where improvements are needed.

You can disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect certain platform features.

How long Fencywin retains your data depends on the type of information and applicable legal requirements:

• Account information: For the duration your account remains active, and up to 5 years after closure.
• Financial transaction records: Minimum 7 years, as required by law.
• Support Contact: Up to 2 years after the issue is resolved.
• Betting History: For as long as your account is active, and for 3 years after it is closed.
• Cookie Data: 30 days to 1 year, depending on the type of cookie.

Once the retention period ends, data is securely deleted or anonymized.

Under Fencywin's privacy policy, you have the following rights:

• Right to access your information: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your data under certain circumstances.
• Right to Object to Processing: The right to object to processing of your data for specific purposes.
• Right to Portability: The right to receive your data in a structured, portable format.
• Right to withdraw consent: The right to withdraw consent for optional data processing at any time.

Fencywin uses industry-leading technology and practices to safeguard your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall protection: Advanced firewalls block unauthorized access.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Regular Security Audits: Regular audits by third-party experts.
• Staff training: All staff receive regular training on data protection.
• Data minimization: We collect only what's necessary.

Keep in mind — no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Fencywin strictly does not collect information from or provide services to anyone under 18. Our privacy policy is designed with full consideration for the protection of minors.

If you suspect your child has created an account on Fencywin, please contact support@fencywin.bid immediately.

Fencywin may update this Privacy Policy as needed. If changes are made:

• This page will be updated and the "Last Updated" date will change accordingly.
• You will be notified by email or on the platform whenever significant changes are made.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We therefore recommend checking this page regularly.

If you have any questions, concerns, or requests regarding our privacy policy, please get in touch:

• Email: support@fencywin.bid
• Live Chat: Available on the platform 24/7

We typically respond within 24 hours. Complex matters may take up to 30 business days.

For more information, visit our Terms & Conditions and Responsible gaming Also see this page.